Name: Enrow
Brand: Enrow
Availability: InStock

Question 1

What is credit roll-over and how does it work?

Accepted Answer

On monthly Pro plans, unused credits carry over — up to 3× your monthly allocation (e.g. 10,000 credits/month, balance up to 30,000). On monthly Scale plans, roll-over extends to 6×. On annual Pro and Scale plans, you get all credits upfront, and unused ones carry over at each yearly renewal for as long as you renew. The Start plan doesn't roll over.

Question 2

How does pay-as-you-go work?

Accepted Answer

Buy credits without a subscription. Pay-as-you-go credits never expire — their validity is unlimited, though most teams use them within a few months. You can also use them to top up an existing plan if you need extra credits mid-cycle. Larger packs cost less per credit.

Question 3

What happens if I run out of credits?

Accepted Answer

You can't run new searches until you top up — but you have options. Trigger an early renewal for a fresh allocation right away, or buy pay-as-you-go credits without waiting for the next cycle. You can also enable auto top-up: it automatically buys pay-as-you-go credits when your balance drops below a threshold you set, so your prospecting never stops. Set an email alert too, to get notified before you hit zero.

Question 4

What happens to my unused credits if I cancel?

Accepted Answer

Unused subscription credits expire at the end of your current billing period. Exception: pay-as-you-go credits never expire — they stay usable with no time limit, regardless of your subscription status.

Question 5

Why upgrade from Start to Pro?

Accepted Answer

Start gives you the full toolkit — every feature, every integration. Pro adds two things that matter when your team grows: up to 10 team members instead of 2 (still no per-seat fees) and credit roll-over, so unused credits don't vanish at the end of the month. If you're a team or your usage varies month to month, Pro pays for itself.

Question 6

Can I upgrade or downgrade my plan?

Accepted Answer

Yes. An upgrade takes effect immediately — new credit allocation right away. A downgrade takes effect at your next billing cycle.

Question 7

Can I pause my subscription?

Accepted Answer

Yes. Pause your plan and reactivate when you're ready. While paused, you keep access to your account but no new credits are allocated.

Question 8

Can I add my whole team?

Accepted Answer

Yes, with no per-seat fees: up to 2 team members on Start, 10 on Pro, and unlimited on Scale, Custom and one-time credit packs. You pay for credits, not seats.

Question 9

Do you offer annual plans?

Accepted Answer

Yes. Annual plans offer significant savings, and all credits are allocated upfront on Pro and Scale. Unused credits carry over at each yearly renewal for as long as you renew; if the subscription ends, they expire at the end of the paid year.

Question 10

How does Enrow pricing compare to Apollo, Lusha, or Cognism?

Accepted Answer

Apollo and Lusha charge credits whether the data is valid or not: you pay for searches, not results. Cognism requires annual enterprise contracts with per-seat fees. Enrow only charges when we find a verified result (except for an email search from a LinkedIn URL, which costs 0.25 credits when no email is found), with no per-seat fees (up to 10 team members on Pro, unlimited on Scale) and no annual commitment required. Most teams see their cost per verified contact drop significantly after switching.

Question 11

Is payment secure?

Accepted Answer

All payments are processed by Stripe — PCI-DSS compliant, industry standard. We never see or store your card details.

Question 12

What payment methods do you accept?

Accepted Answer

All payments go through Stripe Checkout: all major credit and debit cards, plus wallets. On request, we also enable bank transfers and SEPA/ACH direct debit for Custom contracts.

Question 13

Do you charge in euros?

Accepted Answer

Yes. Pick $ or € before your first payment: you're charged in that currency, and it then stays locked for later payments. Need to switch for future payments? Contact support.

Question 14

Are there any hidden fees?

Accepted Answer

No. Your plan price is what you pay. Credits are deducted only for verified results or per check (two exceptions, below: an email search from a LinkedIn URL that finds nothing, and an abnormally low success rate). No per-seat fees, no setup fees, no export fees, no overage charges.

Question 15

Can a search without a result be charged?

Accepted Answer

Usually not: an email we can't find costs nothing. There are two exceptions. First, an email search from a LinkedIn profile URL, rather than a name and company, costs 0.25 credits when no email is found. Second, clause 8.6 of our terms: if fewer than 12% of an account's Email Finder searches find an email, over at least 10,000 searches in 7 days, we let the account know in the app. If its rate is still that low 7 days later, each search without a result costs 0.25 credits until the rate comes back up. Failures caused by an incident on our side are never charged.

Question 16

Do you offer startup or nonprofit discounts?

Accepted Answer

Reach out to our sales team — we evaluate on a case-by-case basis.

Question 17

Are you GDPR and CCPA compliant?

Accepted Answer

Yes. Enrow is fully GDPR and CCPA compliant: B2B contact data (professional emails, and direct mobiles, which can be personal lines), sourced and processed in line with privacy regulations. Prospects can request removal at any time, and our DPA applies automatically as part of our Terms: enrow.io/en/legal/dpa.

Pay for results. Not seats. Not guesswork.

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