Account Under Review – MailChimp

What is it?

What is it?

When an account is marked as "Account Under Review" by MailChimp, it signifies that MailChimp's review team is evaluating the account's activities or compliance with its policies. This status can be triggered by factors such as sudden spikes in email volume, high unsubscribe rates, or irregularities that suggest potential policy violations. The review process aims to ensure the responsible use of MailChimp's services and protect the email ecosystem from abuse.

Key points to remember

Key points to remember

  • Monitoring for Compliance: The review indicates MailChimp's commitment to maintaining a safe and respectful email marketing environment.

  • Temporary Status: Being under review is temporary while MailChimp investigates the account's activities; it does not necessarily lead to suspension or termination.


  • Communication with MailChimp: During the review process, effective communication with MailChimp can clarify misunderstandings and demonstrate compliance.


  • Importance of Best Practices: Adhering to email marketing best practices can help avoid triggers for account review.


  • Opportunity for Improvement: The review process can serve as a valuable feedback mechanism, highlighting areas for improvement in email marketing strategies.

Example of Use

Example of Use

  1. Enhanced Engagement Strategies: A small business revisits its email engagement strategies following a review, leading to more personalized and effective communications.


  2. Policy Alignment: After undergoing review due to high unsubscribe rates, an online retailer implements more explicit subscription options, aligning more closely with MailChimp's policies and reducing future risk.

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